Frequently Asked Questions
We have the answers to your printing questions!
If you do not see the answer to a question, please contact us right away. Call 1-800-325-0476 or click on the button below to email us your question. We try to answer questions as soon as possible, usually within minutes.Submit Question
++What is the turnaround time for printed envelopes?
Most orders ship within 5 working days. Some orders such as two color items may take a bit longer. Ground shipping times vary from 1 to 5 business days.
++Will I see a proof before printing?
Yes, we send PDF proofs on all orders before we print.
++Do you print in full color?
YES! We now offer full color digital printing. Please call 800-325-0476 for details.
++Is the printing offset or digital?
Our one and two color envelopes are printed on offset presses using ink (not toner). Full color envelopes are digital. Our digital printer also uses ink not toner.
++How much information can be printed on the envelope?
We can pretty much print on the complete face of the envelope. We do not print heavy solids or bleeds
++What if I need a color you don't offer. Can I use a Pantone color?
Yes, we do offer Pantone colors. There is a mixing charge of $35 per Pantone color used. When ordering a Pantone color please specify in the comment section and the appropriate amount will be added to you order.
++Can I use my logo or graphic?
Yes, we can print logos and graphics on the envelope for no additional charge.
++What if I have a very complex design?
You can email that design to firstname.lastname@example.org and we will gladly take a look at it and see if we can print it.
++What is the quality of the envelope?
We print on 24# commercial quality envelopes. The same quality you would find at your local printer.
++Can I get my order faster?
Choose Rush printing when ordering and we will print and ship the next business day. Our RUSH printing service works like this: Orders submitted before 11:00 am Pacific time will be printed and shipped the next business day. Orders submitted after 11:00 am Pacific time will be printed and shipped the 2nd business day. You choose and pay the method of shipping. Next Day, 2nd Day, Express Saver (3 day) or ground. You will choose this service at check out. Business days are Monday thru Friday. Holidays not included. We ship from zip code 92630 so check with the FedEx website for transit times.
++Do you ship to Canada or any other country?
Sorry... no international orders at this time.
++Do you ship to Alaska or Hawaii?
++How much is shipping?
Shipping prices vary and are based on weight and location. Shipping prices are calculated in the check-out process.
Email Promo Sign Up
Get our promotions and stay up to date on our newest products.